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Shipping Policy

  • In stock orders ship within 24 hours.
  • Weekend orders will be processed the next business day.
  • If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
  • Depending upon location, ground shipments usually take 2-7 days.
  • Your order may be shipped Overnight for an additional cost.
  • Over-sized shipments will be additional; you will be contacted prior to shipping for approval.
  • We cannot guarantee transit times for ground and oversize orders.
  • Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
  • We do not ship internationally.
  • In the unlikely event that a part has been placed on back-order or discontinued, we will do our best to try and find one for you as quickly as possible.
  • We do not ship COD orders.

Policies and Product

  • Are your parts and accessories Genuine Honda Parts and accessories?
    We are a Honda Dealer selling genuine Honda Parts. Check our Company Information page for more info.
  • What is the warranty on the items you sell?
    Parts labeled as Honda Genuine Parts carry a 12 month warranty. For further details please see our Warranty Page. Other items sold as a non-Honda (Boutique Items) carry a 6 month warranty unless specified.
  • What is your return policy?
    We have a detailed page for our return policy. Please refer to Returns page.

Shipping

  • Can you ship to my country?
    We ship to all Continental U.S. 50 states. Please see our Shipping Information page for more details.

  • USPS Tracking Number Doesn't Work
    USPS takes up to 24 hours to post the tracking number online after you receive your confirmation e-mail that your order has shipped.

  • When will my order ship?
    Order Processing Hours:
    MON – FRI 9:00AM – 5:00PM SAT 9:00AM – 3:00PM(Central Standard Time)
    Orders are shipped in 4-5 Business Days (Standard Shipment ETA)
    Special Shipment orders are shipped 5-7 Business Days. Such as Air Bags & Seat belts. We cannot guarantee Honda's supply chain and we cannot guarantee that all orders are shipped within this timeframe.

    PROCESSING status means your order is being worked on.
    (An email status is sent if order has special needs that prevent order from being shipped in 5-7 business days). HAZMAT parts such as seatbelts and airbags must be special ordered and requires additional processing time.

Problems

  • Having problems submitting an order?
    There are some parts that are difficult to find or identify. Please contact our Tech line at (866)802-6086 We have trained individuals to assist you. To further help you we ask you to have your VIN number ready before you call. The techline is available for your convenience to help you with processing orders.
  • Received your order damaged?
    If your order is received damaged you are to notify the carrier immediately and our company at   service@hondapartsstore.com. For further details please see the Returns Policy page.